Alan S. Young, MD, MBA, PMP, is Sagacious Consultants' Regional Director of Client Relations for the West region, including Southern
California, Arizonia, Utah, Nevada, and Hawaii.
What brought you to Sagacious Consultants?
I grew up in Vancouver, British Columbia, and moved to Los Angeles to complete my Bachelor of Science in Microbiology & Molecular Genetics at UCLA.
After completing a dual MD/MBA degree program at USC's Keck School of Medicine and Marshall School of Business, I obtained my medical license during
an Orthopedic Surgery residency. Combining my passion for business and medicine, I served as a national healthcare Senior Consultant with Deloitte
Consulting LLP while providing surgical physician services at Southern California Kaiser Permanente Medical Group. At USC Care Medical Group, I was
the Director of Operations Strategy and Special Projects, leading ambulatory quality improvement initiatives and electronic health record optimization
efforts to improve both patient and physician engagement.
I’m now the current Regional Director of Client Relations for Sagacious Consultants in the West Region including Los Angeles, Orange County and San Diego
as well Arizona, Utah, Nevada and Hawaii. The main reason I joined Sagacious Consultants was the great opportunity to identify and collaborate on projects
that would have significant impact on the way healthcare is delivered through the integration of strategy, technology and operations.
What excites you most about working in this industry?
Healthcare to me has always been the most fascinating industry, because it brings together the latest advances in science, patient care, and technology.
The rate of change across all facets of healthcare has been unprecedented and brings tremendous opportunity to improve the quality of life for everyone.
The advances in technology are giving physicians more tools to leverage to improve the way care is delivered to patients.
What do you observe to be the biggest obstacles healthcare clients face?
The three main areas of concern for most healthcare clients I have worked with center around maintaining financial stability, meeting government and industry
compliance requirements, and finding innovative ways to deliver care to achieve high quality patient outcomes and satisfaction. My advice is to periodically
define their overall objectives and strategy and spend time ensuring that all the key stakeholders including patients and providers are aligned with
the mission of the organization. Healthcare leaders need to embrace change and adopt technology to expedite the improvements available in efficiency
Where should organizations be focusing their energy to realize the greatest value from their EHR?
Deriving value from the EHR requires a multi-faceted approach to drive maximum synergy across various functions and applications within the EHR. The impact
of strong business intelligence leadership is often underestimated. Big data analytics depends on high quality information obtained from the EHR platform
to support revenue cycle, clinical quality, and reporting functions. If possible, early clinical integration with provider support to transition order
sets, documentation templates, and workflows has shown to provide significant downstream impact on performance. Consolidation and managing interoperability
is also another key success factor for value realization through the EHR.
Do you have a favorite moment of working with a client?
I was able to collaborate with surgeons, anesthesiologists, nurses and other healthcare leaders to implement a new surgical patient workflow based on the
Enhanced Recovery After Surgery (ERAS) concepts popular outside the United States. Implementation across 7 hospitals of new evidence-based protocols
and change management processes resulted in significant improvements in length of stay, readmissions rates, complications, and patient satisfaction
What was your most challenging feat, and how did you overcome it?
Completing a surgery internship was the greatest mental and physical challenge I’ve accomplished. Back then, there wasn’t a limit on the number of hours
an intern or resident could work in succession which resulted in several occasions of working 30+ hours in a row without sleep. Taking responsibility
for a patient’s health and life is a privilege that taught me accountability and attention to detail. I think I learned to persevere and focus on long-term
objectives and goals to help me overcome this challenge.
How do you like to spend your time when you’re not working?
I like exploring restaurants around Los Angeles; watching new and classic movies; planning future travel excursions with the family; staying active and
healthy through exercising at the gym or recreation, including volleyball, snowboarding and hiking.
Any big goals for 2017?
Personal goals include becoming a father, celebrating my 1-year wedding anniversary, taking my wife to London and Paris, and staying healthy. Professionally,
my goal is to collaborate with my clients to identify innovative ideas to deliver value to patients.